Returns

At Cedar Valley Cuts, your satisfaction is our top priority. We take immense pride in crafting premium, high-quality jerky and gourmet blends, and we want you to be absolutely delighted with your purchase.

Due to the perishable nature of our products, our return policy is designed to ensure food safety and product integrity while addressing any concerns you may have.

1. Damaged or Defective Products:

If your order arrives damaged or if you receive a defective product, please contact us immediately.

  • Report Period: You must report damaged or defective items within 48 hours of delivery.

  • Required Information: Please provide your order number, a detailed description of the issue, and clear photos of the damaged product and packaging.

  • Resolution: Upon verification, we will gladly offer a replacement or a full refund for the affected items.

2. Quality Concerns (Taste, Texture, etc.):

We strive for perfection in every batch. If you experience any quality concerns regarding the taste or texture of your product, please reach out to us.

  • Report Period: Contact us within 7 days of delivery to discuss your concerns.

  • Resolution: We are committed to your satisfaction. Depending on the nature of the concern, we may offer a replacement, a store credit, or a refund. We may ask for details about the product (e.g., Production Code) to help us investigate and improve.

3. General Returns (Unopened/Undamaged):

Due to the perishable nature of our food products, we generally do not accept returns of items that are simply unwanted, opened, or undamaged.

  • Exception: If you wish to return an unopened, undamaged, non-defective product, please contact us within 7 days of delivery to discuss. Returns in this category are at the discretion of Cedar Valley Cuts and may be subject to a restocking fee.

How to Initiate a Return or Report an Issue:

To report a damaged/defective product or discuss a quality concern, please contact our customer service team:

  • Email: sales@cedarvalleycuts.com

Please include your Order Number in all communications to help us assist you promptly.

Refund Processing:

  • Refunds will be processed to the original method of payment within 7 business days after the issue is verified and approved.

  • You will receive an email notification when your refund has been processed.

Our Commitment to You:

Your satisfaction is our success. We appreciate your business and are dedicated to ensuring you have a premium experience with every Cedar Valley Cuts product.